[1] Smith K G, Carroll S J, Ashford S J. Intra-and interorganiztional cooperation: Toward a research agenda[J]. The Academy of Management Journal, 1995, 38(1):7-23.[2] Van Vugt M, Snyder M, Tyler T R, et al. Cooperation in modern society: Promoting the welfare of communities, states and organizations[M]. London: Routledge, 2000.[3] Organ D W. Organizational citizenship behavior: The good soldier syndrome[M]. Lexington, MA: TLexington Books, 1988.[4] Kramer R M. Intergroup relations and organizational dilemmas: the role of categorization processes[M].Greenwich:JAI Press,1991.[5] De Cremer D, Tyler T R. Managing group behavior: The interplay between procedural fairness, sense of self, and cooperative behavior[J].Advances in experimental social psychology, 2005, 37: 151-218.[6] Damen F, Van Knippenberg D, Van Knippenberg B. Leader affective displays and attributions of charisma: The role of arousal[J]. Journal of Applied Social Psychology, 2008, 38(10):2594-2614.[7] Swart H, Hewstone M, Christ O, et al. Affective mediators of intergroup contact: A three-wave longitudinal study in South Africa[J]. Journal of Personality and Social Psychology, 2011, 101(6): 1221-1238.[8] Keltner D, Haidt J. Social functions of emotions at four levels of analysis[J]. Cognition and Emotion, 1999, 13(5):505-521.[9] Van Kleef G A, De Dreu Carsten K W, Manstead A S R. An interpersonal approach to emotion in social decision making: The emotions as social information model[J].Advances in Experimental Social Psychology,2010, 42:45-96.[10] De Cremer D, Van Knippenberg D. How do leaders promote cooperation? The effects of charisma and procedural fairness[J]. Journal of Applied Psychology, 2002, 87(5):858-866.[11] Van Knippenberg B, Van Knippenberg D. Leader self-sacrifice and leadership effectiveness: The moderating role of leader prototypicality[J]. Journal of Applied Psychology, 2005, 90(1): 25-37.[12] Yorges S L, Weiss H M, Strickland O J. The effect of leader outcomes on influence, attributions, and perceptions of charisma[J]. Journal of Applied Psychology, 1999, 84(3): 428-436.[13] Hogg M A, Van Knippenberg D. Social identity and leadership processes in groups[J]. Advances in experimental social psychology, Academic Press, 2003, 35:1-52.[14] De Cremer D. Affective and motivational consequences of leader self-sacrifice: The moderating effect of autocratic leadership[J]. The Leadership Quarterly, 2006, 17(1):79-93.[15] De Cremer D, Van Knippenberg D. Cooperation as a function of leader self-sacrifice, trust, and identification[J]. Leadership & Organization Development Journal, 2005, 26(5):355-369.[16] De Cremer D, Van Knippenberg D. Leader self-sacrifice and leadership effectiveness: The moderating role of leader self-confidence[J]. Organizational Behavior and Human Decision Processes, 2004, 95(2):140-155.[17] Lewis M. The development and structure of emotions[M] //Mascolo M F, Griffin S.What Develops in Emotional Development? New York:Plenum Press, 1998.[18] Dasborough M T, Ashkanasy N M. Emotion and attribution of intentionality in leader-member relationships[J]. The Leadership Quarterly, 2002,13(5):615-634.[19] Newcombe M J, Ashkanasy N M. The role of affect and affective congruence in perception of leaders: an experimental study[J]. The Leadership Quarterly, 2002,13(5), 601-614.[20] Sy T, Côté S, Saavedra R. The contagious leader: impact of the leader's mood on the mood of group members, group affective tone, and group processes[J]. The Journal of applied psychology, 2005, 90(2): 295-305.[21] Bono J E, Ilies R. Charisma, positive emotions and mood contagion[J]. The Leadership Quarterly, 2006, 17(4):317-334[22] Barsade S G. The ripple effect: Emotional contagion and its influence on group behavior[J]. Administrative Science Quarterly, 2002, 47(4) :644-675.[23] Johnson S K. Do you feel what I feel? Mood contagion and leadership outcomes[J]. The Leadership Quarterly, 2009, 20(5):814-827.[24] Visser V A, Van Knippenberg D, Van Kleef G, et al. How leader displays of happiness and sadness influence follower performance: Emotional contagion and creative versus analytical performance[J]. The Leadership Quarterly, 2013, 24(1):172-188.[25] Van Kleef G A, Homan A C, van Knippenberg B, et al. Searing sentiment or cold calculation? The effects of leader emotional displays on team performance depend on follower epistemic motivation[J]. Academy of Management Journal, 2009, 52(3):562-580.[26] Van Kleef G A, De Dreu C K W, Manstead A S R. The interpersonal effects of emotions in negotiations: A motivated information processing approach[J]. Journal of Personality and Social Psychology, 2004, 87(4):510-528.[27] Van Kleef G A, Oveis C, Van der Löwe I, et al. Power, distress, and compassion: Turning a blind eye to the suffering of others[J]. Psychological Science, 2008, 19(12):1315-1322.[28] Lewis K M. When leaders display emotion: How followers respond to negative emotional expression of male and female leaders[J]. Journal of Organizational Behavior, 2000, 21(2):221-234.[29] Van de Kragt A, Orbell J, Dawes R M.The minimal contributing set as a solution to public goods problems[J]. American Political Science Review, 1983, 77(1):112-122.[30] 郑丹.服务补救中顾客情绪对顾客满意之影响的实证研究[J].中国管理科学, 2011,19(3): 166-173.[31] Carver C S, Scheier M F. On the self-regulation of behavior[M]. New York: Cambridge University Press, 1998.[32] Humphrey R H, Pollack J M, Hawver T. Leading with emotional labor[J]. Journal of Managerial Psychology, 2008, 23(2):151-168.[33] George J M. Dual tuning: A minimum condition for understanding affect in organizations[J]. Organizational Psychology Review, 2011,1(2):147-164.[34] Elfenbein H A, Ambady N. On the universality and cultural specificity of emotion recognition: a meta-analysis[J]. Psychological Bulletin, 2002, 128(2):203-235.[35] 章哲明,金盛华,吴嵩,等.公共资源困境中领导对群体成员合作行为的影响[J].心理学报,2013, 45(4): 453-465.[36] Bolton G E,Ockenfels A, Thonemann U W. Manager and students as newsvendors: How experience matters[J]. Management Science, 2012,58(12): 1-9. |