IT服务企业中文化对知识共享与创新行为关系的影响

doi:10.16381/j.cnki.issn1003-207x.2016.04.018

中国管理科学 ›› 2016, Vol. 24 ›› Issue (4): 159-166.doi: 10.16381/j.cnki.issn1003-207x.2016.04.018

IT服务企业中文化对知识共享与创新行为关系的影响

刘丽丽, 杜荣, 艾时钟

西安电子科技大学经济与管理学院, 陕西西安 710071

收稿日期:2014-01-07 修回日期:2015-11-16 出版日期:2016-04-20 发布日期:2016-04-29
通讯作者: 杜荣(1968-),女(汉族),陕西咸阳人,西安电子科技大学经济与管理学院,教授,博士生导师,研究方向:知识管理、跨文化管理,E-mail:durong@mail.xidian.edu.cn. E-mail:durong@mail.xidian.edu.cn
基金资助:
国家自然科学基金资助项目(71271164);陕西省软科学研究项目(2012KRM18);陕西省国际科技合作重点项目计划(2012KW-46)

Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry

LIU Li-li, DU Rong, AI Shi-zhong

School of Economics and Management, Xidian University, Xi'an 710071, China

Received:2014-01-07 Revised:2015-11-16 Online:2016-04-20 Published:2016-04-29

摘要/Abstract

摘要： 在全球一体化进程加速、IT服务企业员工文化价值取向趋于多元化的背景下,有必要了解员工文化观念对企业的影响。本文研究员工的集体主义观念和权力距离观念对IT服务企业中知识共享与创新行为之间关系的影响。在北京、西安的具有不同文化特色的IT服务企业进行问卷调查,收集了484份问卷,运用SPSS及SmartPLS进行数据分析。研究结果表明:员工的集体主义观念增强时,知识共享对创新行为的影响会增加;权力距离增大时,知识共享对创新行为的影响会减弱。对实践的启示是:管理者应培养、提高员工的集体主义文化价值观;根据公司的企业文化特色,区分对待员工权力距离对知识共享与创新行为之间关系的影响作用。

关键词: 文化, 知识共享, 创新行为, IT服务

Abstract: As Chinese IT service companies face intense rivalry and customization demand, innovation is considered to be imperative for business success. In particular, employees' innovative behavior is an important asset. This study endeavors to extend research on innovative behavior by investigating employees' espoused individualism/collectivism and power distance cultural values in Chinese IT service industry. Specifically, a theoretical model is proposed to characterize antecedents of innovative behavior and investigate moderating effect of employees' espoused national cultural values on the relationship between knowledge sharing and innovative behavior. Questionnaire surveys were conducted in IT service firms with different ownerships in Beijing and Xi'an, with 484 questionnaires in total. SPSS and Smart PLS were used for data analysis. Results indicate that: Knowledge sharing affects innovative behavior significantly and positively; besides, this knowledge sharing-innovative behavior relationship increases with the increase of employees' espoused collectivistic cultural values, and decreases with the increase of espoused power distance cultural values. Implications for practice are: managers should recognize the importance of employees' espoused national culture, and design better recruitment strategies and training program for companies. For espoused collectivistic cultural values, managers should recruit employees high on collectivism, and implement mechanisms to cultivate and increase employees' espoused collectivistic cultural values. For espoused power distance cultural values, managers should adopt suitable strategies according to specific situations, e.g., if this organization emphasis on hierarchy or the leaders are characterized by high power distance, manager can ignore the negative moderating effect; conversely, managers should enhance mutual communication and trust between the managers and employees, and increase employees' enthusiasm and initiative in companies characterized by low power distance.

Key words: culture values, knowledge sharing, innovative behavior, IT service

中图分类号:

F406

刘丽丽, 杜荣, 艾时钟. IT服务企业中文化对知识共享与创新行为关系的影响[J]. 中国管理科学, 2016, 24(4): 159-166.

LIU Li-li, DU Rong, AI Shi-zhong. Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry[J]. Chinese Journal of Management Science, 2016, 24(4): 159-166.

参考文献

[1] Kvedaraviciene G, Boguslauskas V. Underestimated importance of cultural differences in outsourcing arrangements[J]. Inzinerine Ekonomika-Engineering Economics, 2010, 21(2):187-198.

[2] Shane S A. Why do some societies invent more than others?[J]. Journal of Business Venturing, 1992, 7(1):29-46.

[3] Taylor M Z, Wilson S. Does culture still matter?: The effects of individualism on national innovation rates[J]. Journal of Business Venturing, 2012, 27(2):234-247.

[4] Wiewiora A, Trigunarsyah B, Murphy G, et al. Organizational culture and willingness to share knowledge: A competing values perspective in Australian context[J]. International Journal of Project Management,2013, 31(8):1163-1174.

[5] Rai A, Maruping L M, Venkatesh V. Offshore information systems project success: the role of social embeddedness and cultural characteristics[J]. MIS Quarterly, 2009, 33(3):617-641.

[6] 杨建君, 杨慧军, 马婷. 集体主义文化和个人主义文化对技术创新方式的影响-信任的调节[J]. 管理科学, 2013, 26(6):1-11.

[7] Choi SY, Lee H, Yoo Y. The impact of information technology and transactive memory systems on knowledge sharing, application, and team performance: A field study[J]. MIS Quarterly, 2010, 34(4):855-870.

[8] Srite M, Karahanna E. The role of espoused national cultural values in technology acceptance[J]. MIS Quarterly,2006, 30(3):679-704.

[9] Hofstede GH. Culture's consequences: International differences in work-related values[M]. Thousand Oaks,Califorria,USA:Sage Publications, 1984.

[10] Straub D, Loch K, Roberto Evaristo, et al. Toward a theory-based measurement of culture[J]. Human Factors in Information Systems, 2002, 10(1):13-23.

[11] Campbell A. Cultural identity as a social construct[J]. Intercultural Education, 2000, 11(1):31-39.

[12] 陈晓萍. 跨文化管理[M]. 北京:清华大学出版社, 2009.

[13] 于米. 个人/集体主义倾向与知识分享意愿间的关系研究-知识活性的调节作用[J]. 南开管理评论, 2011, 14(6):149-157.

[14] Tyler TR, Lind EA, Huo YJ. Cultural values and authority relations: The psychology of conflict resolution across cultures[J]. Psychology, Public Policy, and Law, 2000, 6(4):1138-1164.

[15] 张军, 许庆瑞, 张素平. 知识积累, 知识激活与创新能力关系研究[J]. 中国管理科学, 2014, 22(010):142-148.

[16] Håkansson H, Waluszewski A. Path dependence: Restricting or facilitating technical development?[J]. Journal of Business Research, 2002, 55(7):561-570.

[17] 谭云清, 马永生, 李元旭. 社会资本, 动态能力对创新绩效的影响: 基于我国国际接包企业的实证研究[J]. 中国管理科学, 2013, 21(11):784-789.

[18] Goncalo JA, Staw BM. Individualism-collectivism and group creativity[J]. Organizational Behavior and Human Decision Processes, 2006, 100(1):96-109.

[19] Williams LK, McGuire SJ. Economic creativity and innovation implementation: The entrepreneurial drivers of growth? Evidence from 63 countries[J]. Small Business Economics, 2008, 34(4):391-412.

[20] Hair Jr JF, Hult GTM, Ringle C, et al. A primer on partial least squares structural equation modeling (PLS-SEM)[M]. Thousand Oaks,California,USA:Sage Publications, 2013.

[21] Yuan Feirong, Woodman RW. Innovative behavior in the workplace: The role of performance and image outcome expectations[J]. Academy of Management Journal, 2010, 53(2):323-342.

[22] Koh C, Ang S, Straub DW. IT outsourcing success: A psychological contract perspective[J]. Information Systems Research,2004, 15(4):356-373.

[23] 陈晓萍, 徐淑英, 樊景立. 组织与管理研究的实证方法[M]. 北京: 北京大学出版社, 2008.

[24] Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error[J]. Journal of Marketing Research, 1981, 18(1):39-50.

[25] King WR, Teo TSH. Key dimensions of facilitators and inhibitors for the strategic use of information technology[J]. Journal of Management Information Systems. 1996, 12(4):35-53.

[26] Straub D, Boudreau M-C, Gefen D. Validation guidelines for IS positivist research[J]. Communications of the Association for Information Systems, 2004, 13(24):380-427.

[27] Chin WW, Marcolin BL, Newsted PR. A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study[J]. Information Systems Research, 2003, 14(2):189-217.

IT服务企业中文化对知识共享与创新行为关系的影响

Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry

PDF (PC)

可视化

被引次数

摘要/Abstract

引用本文

使用本文

参考文献

相关文章 15

Metrics

本文评价

推荐阅读 0

[1]	董念念,尹奎,谷炜. 每日绩效压力影响员工创新行为的内在机制与边界条件研究[J]. 中国管理科学, 2024, 32(3): 278-286.
[2]	周雄勇, 朱庆华, 许志端. 数字追溯对食品企业创新行为的影响——知识整合的中介效应和环境动态性的调节效应[J]. 中国管理科学, 2023, 31(3): 186-195.
[3]	和征, 张志钊, 杨小红. 云制造创新生态系统知识共享激励的演化博弈分析[J]. 中国管理科学, 2022, 30(7): 77-87.
[4]	杨晓荣, 杜荣. IT驱动的虚拟社区知识共享对跨境电商服务质量的影响研究[J]. 中国管理科学, 2022, 30(2): 226-233.
[5]	邓玉林, 吴洁, 达庆利. 基于制度逻辑的不同上下级关系对员工创新行为的差异化影响机制研究[J]. 中国管理科学, 2021, 29(9): 236-248.
[6]	刘琳, 王玖河. 基于知识结构的顾客知识共享激励机制研究[J]. 中国管理科学, 2021, 29(8): 241-248.
[7]	顾琴轩, 胡冬青, 许彦妮. 市场导向对组织创造力的非线性作用机理——组织二元结构文化与创业导向的影响研究[J]. 中国管理科学, 2021, 29(4): 237-248.
[8]	杨皖苏, 杨善林, 杨希. 主动性-被动性员工创新行为:基于分布式领导的作用机制研究[J]. 中国管理科学, 2020, 28(6): 182-192.
[9]	韩莹, 陈国宏. 基于隐形契约的集群企业知识共享伙伴选择研究[J]. 中国管理科学, 2018, 26(1): 179-185.
[10]	刘戌峰, 艾时钟. IT外包中企业绩效的影响因素实证研究[J]. 中国管理科学, 2014, 22(2): 142-148.
[11]	刘征驰, 谢思, 赖明勇, 唐德明. 服务外包知识协作：双向性、关系性与互补性[J]. 中国管理科学, 2013, 21(6): 169-176.
[12]	杜荣, 冯俊嵩, 厉敏. 边界跨越对IT外包绩效影响的实证分析[J]. 中国管理科学, 2012, (4): 177-184.
[13]	张成考, 吴价宝, 纪延光. 虚拟企业中知识流动与组织间学习的研究[J]. 中国管理科学, 2006, (2): 129-135.
[14]	安世虎, 都艺兵, 曲吉林. 节点集重要性测度——综合法及其在知识共享网络中的应用[J]. 中国管理科学, 2006, (1): 106-111.
[15]	李必强, 刘运哲. 现代企业组织制度中的委托─代理关系[J]. 中国管理科学, 1999, (2): 57-61.