基于QFD的CS指标决策优化模型

Abstract

Abstract: First of all,based on the customers’ assets,the weight of the customers is defined,which improves the AHP model.Then,a fuzzy clustering model is established,which can assess the customers’ satisfaction.Finally,the paper employs linear programming to establish the mathematical optimizing model,which is constrained by the resources of customer,enterprises,employees and competitor,in order to find out the decision goal of the CS indices.

Key words: quality function deployment, Analytic Hierarchy Process, satisfaction assessing, linear programming

CLC Number:

C931
O224

XIE Jia-ping, KONG Ling-cheng, CHEN Rong-qiu, XUE Bei. A Decision Model of Optimizing CS Indices Based on QFD[J]. Chinese Journal of Management Science, 2004, (6): 34-41.

References

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A Decision Model of Optimizing CS Indices Based on QFD

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