成本扰动下服务供应链的质量承诺决策及协调研究

doi:10.16381/j.cnki.issn1003-207x.2021.0292

Abstract

Abstract:

Cost Disruption inevitably breaks the equilibrium of the service supply chain， and service quality guarantee as an effective strategy to attract customers is affected by it. In the volatile economic climate， original quality guarantee should be modified to alleviate the negative impact of cost disruption on a service supply chain. The majority of the existing researches into cost disruption just focus on product supply chains， and only a few pay attentions to service supply chains， which all ignore the coordination with cost disruption. The gap between theoretical research and management practice indicates that it is imperative to analyze quality guarantee and coordination in service supply chains with cost disruption. Therefore， quality guarantee is taken into consideration in this paper. A service supply chain system consisting of a provider and an integrator is constructed. The equilibrium decisions of service supply chain are analyzed before and after the integrator’s cost disruption under centralized and decentralized decisions. Furthermore， the revenue-sharing contract is designed to coordinate the service supply chain with cost disruption. The results show that （a） when the disruption is small， the service price， quality guarantee level and service capacity are robust； when the positive disruption is big， the service price increases， the quality guarantee and service capacity decrease； when the negative disruption is big， the service price decreases， the quality guarantee and service capacity increase. （b） If the positive disruption is big， the integrator is willing to adjust original decisions； if the negative disruption is big， the provider is willing to adjust original decisions. （c） The profits for centralized supply chain and integrator vary according to the change of cost， while provider’s profit has certain robustness. （d） The revenue-sharing contract can coordinate the service supply chain before and after the cost disruption， and achieve Pareto optimality. In this paper， quality guarantee is introduced into the research of service supply chain with cost disruption， and expands related research， which has certain theoretical value and practical significance.

Key words: quality guarantee, cost disruption, service supply chain, coordination

CLC Number:

F272

Wenlong Wang,Qiannan Ren,Yuchun Zhu,Tianjun Liu. Quality Guarantee Decision and Coordination of Service Supply Chain with Cost Disruption[J]. Chinese Journal of Management Science, 2024, 32(4): 176-186.

Figures/Tables 4

符号	相关说明
$a$	服务市场的基准需求
$α$	市场需求对服务集成商服务价格的弹性系数， $α > 0$
$β$	市场需求对服务提供商质量承诺水平的弹性系数， $β > 0$
$p$	服务集成商的单位服务价格
$g$	服务提供商的质量承诺水平
$D p, g$	市场需求函数
$w$	服务提供商的单位批发价格
$c I$	服务集成商的单位服务运营成本
$c F$	服务提供商的单位服务运营成本
$η$	服务提供商的质量承诺成本系数
$φ$	质量承诺补偿成本系数
$v$	服务失败时服务集成商给予顾客的单位质量承诺补偿
$k$	服务失败时服务集成商对服务提供商的单位质量承诺惩罚
$s$	服务失败时服务集成商单位补救成本
$Q$	服务容量
$θ$	服务集成商的收益共享占比
$Δ τ$	集成商运营成本扰动量
$μ 1$	实际服务容量小于计划服务容量时的单位信誉损失
$μ 2$	实际服务容量大于计划服务容量时的单位服务能力净残值损失
$^$	考虑集成商运营成本扰动时的相关解
$*$	最优解
$Π i j$	$j$ 决策模式下 $i$ 的利润函数， $i$ 取 $I, F, T$ 分别表示服务集成商、服务提供商和供应链整体， $j$ 取 $c, d, r$ 分别表示集中式、分散式和收益共享契约三种决策模式

扰动量 $Δ τ$	收益共享系数 $θ$	分散式决策							集中式决策
		集成商利润			提供商利润			总利润	总利润
		原策略	新策略	协调策略	原策略	新策略	协调策略	协调策略	原策略	新策略
10	0.3996	-59	46	46	669	471	529	575	536	575
8	0.3716	27	88	88	669	546	656	745	730	745
6	0.3490	114	133	133	669	626	794	927	925	927
4	0.3620	200	200	200	669	669	920	1120	1120	1120
2	0.4075	286	286	286	669	669	1315	1549	1315	1315
0	0.1963	373	373	373	669	669	1137	1510	1510	1510
-2	0.0109	459	459	459	669	669	1245	1704	1704	1704
-4	0.0307	545	545	545	669	669	1354	1899	1899	1899
-6	0.0622	631	613	613	669	713	1483	2096	2094	2097
-8	0.0775	718	664	664	669	805	1639	2303	2289	2303
-10	0.0904	805	718	718	669	902	1805	2523	2484	2523

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Quality Guarantee Decision and Coordination of Service Supply Chain with Cost Disruption

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